Argh!!!! Sorry if this comes off as a rant.
After a total of 3 different phone calls 10 different people and over an hour on the phone I’m fired up!
How is it possible to get disconnected and sent to the wrong departments over and over again?
I feel like a broken record. I have had to re-explain myself over and over again only to get disconnected. I was borderline about canceling, but now its done!
They are so sneaky too. Every person I talk to is trying to push there security suite on me. lol. No, please don’t use fear tactics on me to scare me into getting protection that I already have so you can slow my computer up even more.
I dunno is it just me or is service everywhere just sucking. Seems everyday when I call a company, there is nobody who can do their job. It’s either I don’t know or push the blame onto someone else.
Sorry to rant, so in conclusion FIOS as a service for internet and tv hasn’t been bad, just the people who you have to talk too are lacking in any service skills.
Oh… as I rant I remember the last incident. We have a dvr box. I call up about the service where I can stream video from my bedroom tv from the main dvr box we have. “Sir your box needs to be upgraded, please go to the nearest FIOS store and exchange”. Ok fine no problem. I get to the store and what happens? “Sir this box is fine, you just need to call support and have them turn on the feature” What!!! Then they proceed to tell me that this has been happening more then they would like to admit. How hard is it to get people on the same page.
Aghh ok I feel better now. Off to get something to eat after spending over an hour with verizon FIOS!!!!
Anyway I know I can’t be the only one, so if you have dealt with this whacky-ness please leave a comment about it!