Why does Verizon FIOS Suck?
May 8th, 2009Argh!!!! Sorry if this comes off as a rant.
After a total of 3 different phone calls 10 different people and over an hour on the phone I’m fired up!
How is it possible to get disconnected and sent to the wrong departments over and over again?
I feel like a broken record. I have had to re-explain myself over and over again only to get disconnected. I was borderline about canceling, but now its done!
They are so sneaky too. Every person I talk to is trying to push there security suite on me. lol. No, please don’t use fear tactics on me to scare me into getting protection that I already have so you can slow my computer up even more.
I dunno is it just me or is service everywhere just sucking. Seems everyday when I call a company, there is nobody who can do their job. It’s either I don’t know or push the blame onto someone else.
Sorry to rant, so in conclusion FIOS as a service for internet and tv hasn’t been bad, just the people who you have to talk too are lacking in any service skills.
Oh… as I rant I remember the last incident. We have a dvr box. I call up about the service where I can stream video from my bedroom tv from the main dvr box we have. “Sir your box needs to be upgraded, please go to the nearest FIOS store and exchange”. Ok fine no problem. I get to the store and what happens? “Sir this box is fine, you just need to call support and have them turn on the feature” What!!! Then they proceed to tell me that this has been happening more then they would like to admit. How hard is it to get people on the same page.
Aghh ok I feel better now. Off to get something to eat after spending over an hour with verizon FIOS!!!!
Anyway I know I can’t be the only one, so if you have dealt with this whacky-ness please leave a comment about it!
June 2nd, 2009 at 10:40 am
YEAH THEY SUCK!!! My pings are worse than dial up, yes that’s how bad. I can download at 1000000billion terabytes/sec so what but my ping is about 1200ms to the server down the block it SUCKS
June 15th, 2009 at 1:06 pm
I no they suck i cant even play my video games on it cuz it has no aux!!!!!!!!!!!!!!!!!!!!!!!!!!!
July 20th, 2009 at 10:06 am
I agree. They super suck
October 17th, 2009 at 3:00 pm
I also had a bad experience with Verizon in setting up an internet connection (verizon fios) where I missed two days of work. The technician was supposed to come to my house but never showed up. I called verizon to cancel – they told me they would send me a bill which includes a termination fee and I told them to shove it where the sun don’t shine. I missed two days of work without pay and never had my verizon fios account activated. Verizon SUCKS!
December 7th, 2009 at 9:47 pm
Verizon FIOS customer service is an absolute joke. The company is completely unregulated and argues that regulations aren’t necessary because the competitive marketplace for Cable TV services is sufficient to enforce the company to have decent customer service. But Verizon’s argument fails if for the simple reason it competes with the cable industry!! An industry with an equally horrible reputation for customers service. Well, if Verizon FIOS’ customer service is being policed by competition, then I guess Verizon FIOS is doing everything it can to match the Cable industry’s lackluster reputation.
I’ve had FIOS for about 3 years. Love the service, but if there’s a problem — WATCH OUT!!! Better grab a bottle of Xanax, a tall drink, and make sure you take the day off of work. Why? Because you’ll need patience… lots of patience… and you’ll need time… lots of time. Don’t have any loaded weapons b/c after the 3rd of 4th or 5th time you repeat your problem to a different “department, ” you’ll want to blow your brains out. That, or put a hole in your flat screen TV with the blank void staring at you.
Mind you, this isn’t the first time I’ve experienced a problem with FIOS over the past few years. I actually say prayers at night hoping not to have any technical, billing or other issues with FIOS because I dread making that call.
Here’s a recap of my most recent experience earlier this evening…
Come home from work at 5:30 to a blank screen with the following announcement —
THIS CHANNEL IS CURRENTLY NOT AVAILABLE… CHANGE CHANNEL OR CALL THIS NUMBER – 1-866-962-1946…
So I make the call.
After going over my telephone number, name, rank serial number, mother’s maiden name, and showing them a picture of the mole on my ass to confirm my identity because I had the misfortune of NOT also having a “Verizon Telephone Number” on my account (yes, I of the audacity to choose a competitive telephone provider over Verizon), I finally get ahold of someone who can access my account.
VZ: What’s the problem sir??
ME: Well, I don’t know, you tell me. My TV tells me to call this number.
VZ: It looks like your account is suspended.
ME: Really? How did that happen? I’m on auto-pay and the payment has been deducted every month for 3 years, without fail.
VZ: I can’t say, sir. I’ll have to transfer you to the billing department. We don’t handle billing issues.
ME: Ok. Can you transfer me to a human being account rep [cue on hold music] resentative!!!
… ON HOLD MUSIC CONTINUES FOR THE NEXT 25 MINUTES… good, gives me time to eat dinner as I sit in front of my blank TV screen.
Enter Billing Department representative.
VZ: Sir, can you provide the Verizon Telephone Number associated with your account…
Oh God, here we go again… 10 minutes later and I’ve once again provided the rep with a picture of the mole… finally, my account information is up in front of her… finally, I can get this issue resolved and get TV service restored… finally…
VZ: Sorry, sir, yes this is the Billing Department, but we don’t handle payments… that’s another department… and I’m sorry to say that the payments department is only open from 8AM to 6PM and it’s now 6:30 PM, you’ll have to call back in the morning to have your service restored.
ME: Wait, you mean there’s nothing I can do to identify the cause of the suspension this evening? Possibly have you restore my service??
VZ: No sir, even if we could, service wouldn’t be restored until tomorrow during normal business hours.
ME: Well… thanks for wasting the past hour on the phone with me… had you bunch of idiots provided me with the right damn phone number from the get go, I would have been in touch with someoene during NORMAL BUSINESS HOURS!!!
And mind you, this is not a rare occurance. I’d say I’ve had to contact Verizon around a dozen times in 3 years. Each time the service experience gets worse and worse and worse. And no matter how many times I call, it takes 10 minutes and all the personal information in the world for them to even access my account information… and that’s 10 minutes every damn time I’m transferred to one of Verizon’s infamous “Other Departments.”
How many Departments does Verizon have??? It has as many Departments as are necessary to make sure 90% of the complaining customers who call them get so fed up being transferred to a different Department they simply give up!!
Please… FCC… Virginia Corporation Commission… Attorney General… someone… please help!!!