Businesses choose Optimum Lightpath because of the services available. Businesses stay with Optimum Lightpath due to its superior customer service.
Customer service is, indeed, very important to everyone at Optimum Lightpath. The Network Operations Center (NOC) is open 24 hours per day, 365 days per year. There is always someone available to answer a client’s questions or to help with a client’s concerns.
Additionally, every field technician at Optimum Lightpath has had a minimum of 15 years of experience. Field technicians alternate from working in the NOC call center and from working in the field, helping customers. So, whether a client calls in about an issue or has a technician come out to his business about an issue, he will be working with an expert—not just a phone center representative. What other business can say that?
Optimum Lightpath also has online customer service available. This, too, is staffed with experts who can actually help clients with their problems.
The customer service at Optimum Lightpath really is stellar—and the New York State Department Public Service Commission agrees. Every year since 1998, the Commission has given Optimum Lightpath an award for outstanding service excellence.